This Privacy Policy describes how Puzzles Entertainment (“we”, “us”, or “our”) collects, uses, and discloses personal information through our website puzzlesentertainment.ca (the “Service”), and explains your rights under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

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1. Interpretation and Definitions

Company refers to Puzzles Entertainment.
Service refers to the website puzzlesentertainment.ca.
You refers to the individual accessing or using the Service.
Personal Data means information that can identify you directly or indirectly (e.g., name, email, phone number).
Cookies are small data files stored on your device that help us improve our Service.
Usage Data refers to technical information automatically collected when using the Service, such as IP address, browser type, and time spent on pages.

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2. Information We Collect

We may collect the following types of information when you use our website, register for events, or interact with us:

• Personal Information:

  • Name

  • Email address

  • Phone number

  • City or postal code (if applicable)

• Usage Data:
  Automatically collected data such as your IP address, browser version, device type, pages visited, time spent on each page, and referral source.

• Cookies and Tracking:
  We use cookies and similar technologies to improve website performance, personalize your experience, and analyze traffic. You can disable cookies in your browser settings, but some features may not function properly.

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3. How We Use Your Information

We use your personal information to:

• Provide, operate, and improve our services.

• Communicate with you regarding updates, upcoming events, or service-related information.

• Send you promotional materials, newsletters, and special offers related to Puzzles Entertainment (only if you’ve opted in).

• Process event registrations and manage ticket sales.

• Maintain the safety and integrity of our systems.

Marketing Use:
By providing your phone number and email, you consent to receiving updates, promotional messages, and event notifications from Puzzles Entertainment. You may unsubscribe or opt out at any time by following the “unsubscribe” link in our emails or contacting us directly.

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4. Disclosure of Information

We respect your privacy. We do not sell, trade, or share your personal data with any third parties for marketing or commercial gain.

We only disclose your personal data:

• When legally required to comply with applicable laws, regulations, court orders, or government requests.

• To protect our rights, users, or the integrity of our Service against fraud or misuse.

 

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

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6. Data Security

We implement industry-standard security measures (including encryption, access controls, and secure servers) to protect your personal data.
However, no online transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal data held by us.

• Request corrections or updates to your information.

• Withdraw consent to receive marketing communications.

• Request deletion of your data, subject to legal or contractual obligations.

You can exercise these rights by contacting us at privacy@puzzlesentertainment.ca.

 

8. Third-Party Links

Our website may contain links to third-party websites (e.g., ticketing platforms, partner events). We are not responsible for the content or privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

 

9. Underaged Audience Privacy

Our Service is not directed to individuals under the age of 19. We do not knowingly collect personal information from under-age audience. If you believe a minor or under-aged person has provided personal information to us, please contact us immediately.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Puzzles Entertainment
Email: privacy@puzzlesentertainment.ca
Website: https://puzzlesentertainment.ca